Contact Us
Customer Care
JL / 07
Let's talk
about your space.
Whether you have a question about an order, need help with delivery information, want to learn more about a product, or simply need assistance before making a purchase, our customer care team is here to help.
A direct line
to our team.
Send us a message through the form or contact us directly by email. For order-related enquiries, including a little extra information about your purchase can help us respond more efficiently.
Send a message
Customer Care Form
From choosing a piece
to receiving it at home.
Before You Order
Questions about dimensions, style, materials, placement, product details, or choosing the right lighting for a room can be sent to our team before you place an order.
Order Assistance
If you have questions about an existing purchase, please provide your order number whenever possible. This allows customer care to identify the relevant order more quickly.
Shipping & Tracking
We can help with questions concerning shipment progress, tracking information, delivery updates, and situations where carrier information appears incomplete or delayed.
Returns & Refunds
For questions about returns, refunds, damaged items, or other post-purchase concerns, please include your order number and a clear description of the situation.
Product Care
If you need guidance about caring for a lamp, shade, finish, ceramic surface, woven material, or other decorative element, our team can help direct you to the appropriate information.
The more context you share, the better we can help.
For an order enquiry, including your order number and the email address used at checkout can make it easier for our team to locate the relevant purchase.
If you are asking about a product, feel free to tell us where you plan to use it, what kind of atmosphere you are looking for, or what information you are unsure about. We are happy to help you make a more informed choice.
For delivery or damaged-item concerns, a clear description of what happened is especially helpful. If photographs are relevant to the issue, our customer care team may request them as part of the support process.
We read every message carefully.
Customer care enquiries are reviewed individually so that responses can address the actual question rather than sending a generic answer. Response times may vary depending on enquiry volume, weekends, holidays, order complexity, and the information required to investigate a request.