Returns & Refunds
Juniper Lanes · Customer Care
Returns
& Refunds
We want your Juniper Lanes purchase to feel right in your home. If something does not work out, this policy explains when a return may be accepted, how to request one, and what to expect during the refund process.
A simple return should not feel complicated.
Our returns process is designed to make the next step clear. Before sending anything back, please contact our customer care team so that we can confirm eligibility and provide the correct return instructions.
Because our products are decorative lighting pieces and may contain delicate materials, shades, ceramics, woven elements, wood components, or electrical parts, returning an item without prior authorization may create unnecessary damage or delays.
Return requests should generally be submitted within 30 days after the date your order is delivered, unless a different period is required by applicable law.
Four steps from request to resolution.
Contact Us
Email our customer care team with your order number and the reason you would like to return the item.
Receive Approval
We will review the request and provide return instructions when the item qualifies.
Send It Back
Package the item securely and return it according to the instructions provided by our team.
Refund Review
Once the returned item is received and inspected, an approved refund will be processed.
When can an item be returned?
We generally accept eligible return requests made within 30 days after delivery. The product should be in its original condition and suitable for resale.
Unused
Products should be unused and free from signs of installation, wear, damage, alteration, or unreasonable handling.
Complete
Please include original components, accessories, instructions, packaging, and other materials supplied with the product whenever possible.
Protected
Lighting products should be packed securely to reduce the risk of damage during transportation.
Documented
Please provide your order number and any relevant photos or information requested by our team.
Start with an email.
To request a return, contact Juniper Lanes at service@juniperlanes.store.
Please include your order number, the product name, the reason for the return, and any relevant photographs if the product arrived damaged, defective, incorrect, or materially different from what was ordered.
Our team will review the request and, when approved, provide instructions for returning the item. Please do not send an item to an address obtained from an old order, shipping label, or third-party source unless our customer care team has specifically instructed you to do so.
Items that may not qualify.
Certain products or situations may not qualify for a standard return. These can include:
- Items returned after the applicable return period.
- Products that have been installed, used, modified, repaired, or damaged after delivery.
- Products missing essential components or accessories where the omission affects resale or safe use.
- Items damaged because they were inadequately packaged for return shipment.
- Customized, personalized, or made-to-order items where applicable.
- Items identified as final sale or otherwise expressly excluded from returns.
These exclusions do not limit any rights that cannot legally be excluded under applicable consumer protection law.
For damaged or incorrect orders
If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as reasonably possible. Photos of the packaging, shipping label, and affected product can help our team understand what happened and determine the appropriate solution.
Who pays for return shipping?
Unless the item is defective, damaged in transit, incorrect, or otherwise covered by an applicable legal protection, return shipping costs may be the responsibility of the customer for a change-of-mind or preference-based return.
We will provide specific instructions after reviewing your return request. Please wait for those instructions before shipping the item.
If you are responsible for return shipping, we strongly recommend using a tracked shipping service and retaining the receipt until the return has been received and resolved.
How refunds are processed.
Once an approved return arrives at our designated return location, the item may be inspected to confirm that it meets the applicable return conditions.
If the return is approved, the refund will generally be issued to the original payment method. The time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
We will notify you when the refund has been processed. If you do not see the funds after the applicable processing period, please first check with your payment provider and then contact us if additional assistance is needed.
Need a different item?
Exchanges may be considered depending on product availability and the circumstances of the request. Because inventory can change quickly, we cannot guarantee that an identical replacement will remain available.
If you would like to exchange an item, please contact customer care before returning the product. We will explain the available options based on current inventory and the condition of the item.
Changing an order before shipment.
If you need to cancel an order, contact us as soon as possible with your order number. We will try to accommodate cancellation requests before fulfillment or shipment.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that situation, the order may need to be handled through the applicable return process.
Your statutory rights remain important.
This policy is intended to explain Juniper Lanes' standard return and refund process. It does not remove or restrict consumer rights that apply to you under mandatory laws in your country, state, province, or other jurisdiction.
If applicable law provides a different return period, withdrawal right, conformity remedy, warranty, refund entitlement, or other consumer protection, those mandatory rights will apply to the extent required by law.
We are here to help make the process clear.
For return requests, refund questions, damaged orders, incorrect products, or other after-sales assistance, please contact our customer care team.
Email: service@juniperlanes.store
Please include your order number whenever possible so that we can locate your purchase more quickly.