Refund Policy
Returns,
made clear.
We want you to feel confident when choosing pieces for your home. If something does not work out, this policy explains how eligible returns are handled, what condition items should be in, how to begin a return, and what to expect once your returned order has been received.
01 / Return eligibility
Eligible items may be returned within 30 days of delivery, provided the return meets the conditions described below. The return period begins according to the applicable delivery date for the order.
Before sending anything back, please contact Juniper Lanes customer care at service@juniperlanes.store so that we can provide the appropriate return instructions. Please do not send a return to an address that has not been provided or confirmed by our team.
02 / Condition of returned items
To help us process your return efficiently, returned products should be unused, undamaged, and in their original condition. Wherever reasonably possible, please retain the original packaging and protective materials.
Every piece deserves a thoughtful journey — including the journey back. Juniper Lanes / Customer Care
03 / How to request a return
Please contact us before returning your order. Including your order number, the email address used at checkout, the product you wish to return, and the reason for your request will help our team review the situation more efficiently.
Contact Us
Email service@juniperlanes.store with your order information and return request.
Review
Our customer care team will review the request and confirm whether the item qualifies under the applicable return conditions.
Return Instructions
If the return is approved, we will provide the appropriate return instructions and any information required for the shipment.
Inspection
Once the returned item is received, it may be inspected before the refund is approved and processed.
04 / Return shipping & refund method
Return shipping costs depend on the reason for the return and the applicable return rules for your order. If an item arrives damaged, defective, or materially different from what was ordered, please contact us before arranging a return so that we can review the situation with you.
Return Shipping
Return shipping responsibility and any applicable fees are determined according to the circumstances of the return and the applicable return rules.
Refund Method
Approved refunds are generally issued to the original payment method used for the eligible purchase, subject to payment-provider processing.
Refund Timing
Once a refund has been approved and issued, the time for the funds to appear can vary depending on the payment provider and financial institution.
05 / Exceptions & exclusions
Certain products or orders may be subject to different return conditions. Examples can include items identified as final sale, products specifically excluded from returns, customized or specially prepared products, or items that have been materially altered or used after delivery.
Any exception that applies to a particular product should be communicated on the relevant product page, during checkout, or in the applicable order information where appropriate.
Nothing in this policy is intended to remove or restrict consumer rights that cannot legally be excluded or limited under applicable law.
06 / Damaged or incorrect items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible at service@juniperlanes.store. Please include your order number and a clear description of the issue. Photographs may be requested so that we can understand the condition of the package and product and determine the most appropriate solution.
07 / Important information
Refunds can only be processed after the applicable return has been approved and any required returned merchandise has been received and reviewed. Shipping charges, duties, taxes, return costs, discounts, or other amounts may be treated differently depending on the circumstances of the order and applicable law.
If your local consumer protection laws provide rights that are more favorable than the terms described here, those rights continue to apply.
Need help with a return?
Our customer care team can help you understand the return process, review an order-specific question, or guide you through the next step. Please include your order number whenever possible.
service@juniperlanes.store